Privacy Policy
Effective Date: 2026-07-01
This Privacy Policy explains how XFurniture (“XFurniture”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects your personal data when you visit or use our website, services, rental platform, products, and related communications.
Our website is: https://www.xfurniture.com.sg/
Contact email: connect.xfurniture@gmail.com
Contact number: +65 8976 1426
By accessing our website, submitting an enquiry, creating an account, placing an order, renting furniture, requesting a quotation, or otherwise providing your personal data to us, you agree to the terms of this Privacy Policy.
1. Personal Data We May Collect
We may collect personal data that you provide to us directly, as well as data generated when you interact with our website or services.
This may include:
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Full name
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Email address
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Phone number
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Billing address and delivery address
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Account login details
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Order details, rental plan details, product preferences, and service requests
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Payment-related information, where applicable
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Business name, company details, or project information, where relevant
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Messages, enquiries, feedback, reviews, or customer support communications
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Photos, floor plans, room measurements, or space-related information that you choose to provide for rental, styling, or interior solution purposes
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Website usage information, device information, IP address, browser type, cookies, and similar tracking data
We do not intentionally collect sensitive personal data unless it is necessary for a specific service and you voluntarily provide it.
2. How We Collect Personal Data
We may collect personal data when you:
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Visit or browse our website
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Register for an account
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Submit a contact form or enquiry form
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Request a quotation or consultation
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Place an order or rental request
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Communicate with us by email, phone, messaging apps, social media, or other channels
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Subscribe to updates, offers, or marketing communications
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Provide reviews, feedback, images, or project details
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Interact with our advertisements, analytics tools, or website features
We may also receive personal data from third-party service providers, payment providers, logistics partners, marketing platforms, or business partners where permitted by law.
3. Purposes for Collecting, Using, and Disclosing Personal Data
We may collect, use, and disclose your personal data for the following purposes:
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To provide, operate, and improve our website and services
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To process enquiries, quotations, orders, rental requests, payments, deliveries, installations, maintenance, removals, returns, and customer support
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To create and manage your customer account
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To verify your identity and contact details
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To communicate with you about your orders, rentals, appointments, service updates, or support requests
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To recommend furniture, packages, décor items, or interior solutions based on your requirements
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To arrange delivery, installation, collection, repair, maintenance, or replacement services
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To manage invoices, payment records, rental records, and business documentation
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To respond to feedback, complaints, disputes, or legal claims
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To send promotional materials, newsletters, offers, or updates, where permitted by law or with your consent
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To improve user experience, website performance, product selection, and service quality
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To conduct analytics, advertising measurement, and marketing optimisation
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To prevent fraud, misuse, unauthorised transactions, security incidents, or illegal activities
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To comply with applicable laws, regulations, legal processes, accounting requirements, and regulatory obligations
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For any other purpose reasonably related to the above purposes, or for which you have provided consent
We will only collect, use, or disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances.
4. Disclosure of Personal Data
We may disclose your personal data to third parties where necessary for our business operations and service delivery, including:
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Delivery, logistics, installation, removal, repair, or maintenance partners
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Payment processors, banks, and financial service providers
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Website hosting providers, IT service providers, analytics providers, and cloud service providers
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Email, SMS, CRM, marketing, advertising, and customer support platforms
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Professional advisers, including accountants, auditors, consultants, and legal advisers
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Business partners or subcontractors involved in fulfilling your order, rental, or project
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Government authorities, regulators, law enforcement agencies, courts, or other parties where required by law
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Any other party with your consent or as permitted under applicable law
We require service providers to handle personal data responsibly and only for authorised purposes.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember your preferences, improve user experience, analyse website traffic, and measure advertising performance.
Cookies may collect information such as your device type, browser type, IP address, pages viewed, session duration, referral sources, and interactions with our website.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
6. Marketing Communications
If you have provided your contact details or subscribed to our updates, we may send you marketing communications about our furniture rental services, promotions, packages, interior solutions, new products, or related updates.
You may opt out of marketing communications at any time by following the unsubscribe instructions in our messages or contacting us at:
Please note that even if you opt out of marketing communications, we may still contact you for non-marketing purposes, such as order updates, rental management, delivery arrangements, service notices, account matters, or legal and administrative communications.
7. Protection of Personal Data
We take reasonable steps to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss, or similar risks.
These steps may include administrative, technical, and physical safeguards, such as access controls, secure systems, password protection, service provider controls, and internal handling procedures.
However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
8. Accuracy of Personal Data
We may rely on the personal data provided by you as accurate and complete. You should ensure that the information you provide to us is correct and updated.
Please contact us if your personal data changes or if you believe the information we hold about you is inaccurate.
9. Retention of Personal Data
We will retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws, business needs, accounting requirements, dispute resolution, or legal obligations.
When personal data is no longer required, we will take reasonable steps to delete, destroy, anonymise, or securely dispose of it.
10. Access and Correction Requests
You may request access to the personal data we hold about you, or request correction of inaccurate or incomplete personal data, subject to applicable laws and exceptions.
To make an access or correction request, please contact us at:
We may need to verify your identity before processing your request. Where permitted by law, we may charge a reasonable administrative fee for access requests and will inform you of any fee before proceeding.
11. Withdrawal of Consent
You may withdraw your consent for our collection, use, or disclosure of your personal data by contacting us at:
Please note that withdrawing consent may affect our ability to provide certain services to you, including order processing, rental management, delivery, installation, maintenance, customer support, or account-related services.
12. International Transfers of Personal Data
Some of our service providers, systems, or platforms may be located outside Singapore. Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a standard of protection comparable to that required under applicable Singapore data protection laws.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, payment services, social media pages, or external services. We are not responsible for the privacy practices, content, or security of third-party websites or services.
You should review the privacy policies of those third parties before providing any personal data to them.
14. Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal data from children without appropriate consent. If you believe that a child has provided personal data to us, please contact us and we will take appropriate steps.
15. Business Transfers
If XFurniture is involved in a merger, acquisition, restructuring, sale of assets, financing, or transfer of business operations, personal data may be disclosed or transferred as part of that transaction, subject to applicable laws and appropriate safeguards.
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or data protection practices.
The updated version will be posted on our website with the revised effective date. Your continued use of our website or services after any update means that you acknowledge the revised Privacy Policy.
17. Contact Us
If you have any questions, requests, feedback, complaints, or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:
XFurniture
Website: https://www.xfurniture.com.sg/
Email: connect.xfurniture@gmail.com
Phone: +65 8976 1426