Legal notice

Terms & Conditions

Effective Date: 2026-07-01

Welcome to XFurniture. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, rental services, sales services, delivery services, installation services, and related customer support.

Our website is: https://www.xfurniture.com.sg/
Email: connect.xfurniture@gmail.com
Phone: +65 8976 1426

By accessing our website, creating an account, submitting an enquiry, placing an order, requesting a quotation, renting furniture, purchasing products, or using our services, you agree to be bound by these Terms.

1. About XFurniture

XFurniture provides furniture sales, furniture rental, furniture packages, décor items, business rental solutions, and related interior furnishing services.

Our services may include product consultation, quotation, delivery, installation, rental support, maintenance coordination, collection, removal, and other related services.

2. Service Area

XFurniture currently provides sales, rental, delivery, installation, collection, removal, maintenance, and related services only within Singapore.

We do not currently provide delivery, installation, rental, or after-sales services outside Singapore. Orders, enquiries, or service requests from outside Singapore may be rejected, cancelled, or handled at our sole discretion.

If your delivery address, installation address, billing address, or service location is outside Singapore, please contact us before placing an order.

3. Eligibility

By using our website or services, you confirm that:

You are at least 18 years old, or you are using our website with the consent and supervision of a parent, guardian, or authorised representative.
You have the legal capacity and authority to enter into a binding agreement.
The information you provide to us is accurate, complete, and updated.
You will use our website and services only for lawful purposes.

If you are using our services on behalf of a company, business, organisation, landlord, tenant, interior designer, project owner, or other entity, you confirm that you are authorised to act on behalf of that entity.

4. Website Information

We try to ensure that all product information, pricing, descriptions, images, dimensions, colours, availability, rental terms, service descriptions, and other information on our website are accurate and updated.

However, errors, omissions, delays, or inaccuracies may occur. Product colours, textures, materials, and dimensions may vary slightly due to photography, lighting, screen display, manufacturing differences, prior usage, or natural material variations.

We reserve the right to correct any errors, update information, change prices, revise product details, or cancel orders where information is inaccurate, incomplete, or outdated.

5. Product Availability

All products, furniture items, décor items, packages, and rental inventory are subject to availability.

We may limit quantities, discontinue products, replace items, reject orders, or suggest alternatives if an item is unavailable, damaged, discontinued, reserved, or unsuitable for your requested service date or location.

For rental items, availability is not guaranteed until your order or rental booking has been confirmed by us.

6. Orders and Quotations

Orders may be placed through our website, by email, by phone, or through other communication channels approved by XFurniture.

For certain products, rental packages, business projects, customised services, bulk orders, interior solutions, or special requests, we may provide a quotation instead of immediate checkout.

A quotation is not a confirmed order unless accepted by you and confirmed by us. Quotations may be subject to validity periods, stock availability, site conditions, delivery access, project requirements, and additional service charges.

We reserve the right to accept, reject, cancel, or modify any order or quotation request at our discretion, including where:

The product or service is unavailable
Pricing or product information is incorrect
The service location is outside Singapore
We are unable to verify your details
Payment is not received or authorised
Delivery, installation, or access requirements cannot be reasonably fulfilled
The order appears fraudulent, abusive, or unlawful

7. Pricing and Payment

Unless otherwise stated, prices displayed on our website are in Singapore Dollars (SGD).

Prices may exclude delivery, installation, collection, removal, maintenance, special handling, staircase carry, restricted access, after-hours service, disposal, storage, cleaning, repair, replacement, or other additional charges.

The final payable amount will be shown during checkout, in your invoice, or in our quotation where applicable.

Payment must be made using the payment methods accepted by XFurniture. Orders, deliveries, installations, or rental bookings may not be processed until payment, deposit, or required confirmation has been received.

We reserve the right to change pricing at any time without prior notice, except for confirmed orders or accepted quotations unless otherwise agreed.

8. Delivery and Installation

Delivery and installation services are currently available only within Singapore.

Delivery dates and time slots are estimates and may be affected by product availability, route planning, building access, traffic conditions, weather, manpower, lift availability, site readiness, or events beyond our reasonable control.

You are responsible for ensuring that:

The delivery address and contact details are correct
Someone authorised is present to receive the items
The site is ready, safe, and accessible
There is sufficient space for delivery and installation
Lifts, loading bays, parking, permits, security clearance, and access arrangements are available where needed
Furniture can pass through entrances, doors, corridors, lifts, staircases, and other access points

Additional charges may apply for failed delivery, redelivery, waiting time, staircase carry, difficult access, after-hours delivery, restricted access, special handling, disposal, storage, or changes requested after confirmation.

If delivery or installation cannot be completed due to inaccurate information, unavailable recipients, unsafe conditions, access issues, or site restrictions, we may reschedule the service and charge additional fees.

9. Customer Responsibilities

You agree to:

Provide accurate and complete information
Check product details, measurements, delivery address, and service requirements before confirmation
Ensure that products are suitable for your intended space and usage
Follow care, usage, maintenance, and safety instructions
Use rented or purchased items responsibly and lawfully
Notify us promptly of any damage, defect, issue, missing item, or service concern
Ensure that your premises are safe and accessible for our team or appointed service partners

For business, staging, commercial, event, office, showroom, or interior solution projects, you are responsible for providing accurate site information, timelines, access rules, building requirements, floor plans, measurements, and any required approvals.

10. Rental Services

If you rent furniture or other items from XFurniture, additional rental terms may apply, including rental duration, monthly fees, deposits, payment schedule, maintenance arrangements, renewal terms, early termination charges, collection requirements, and damage or loss responsibilities.

Unless otherwise agreed in writing:

Rental items remain the property of XFurniture or its suppliers.
You must not sell, transfer, sublet, dispose of, alter, damage, or relocate rental items without our consent.
Rental items must be used with reasonable care and only for their intended purpose.
You are responsible for loss, theft, misuse, abnormal damage, unauthorised modification, missing parts, or damage caused by negligence, pets, children, improper use, water, fire, stains, pests, mould, unauthorised repairs, or third parties.
Normal wear and tear may be accepted at our discretion.
Additional charges may apply for repair, cleaning, replacement, collection, failed collection, late return, or extended rental.

A separate rental agreement, quotation, invoice, order confirmation, or service document may contain additional terms. If there is any inconsistency, the specific rental agreement or confirmed quotation will prevail for that rental order.

11. Returns, Exchanges, and Cancellations

Our return, exchange, and cancellation terms may vary depending on whether the item is purchased, rented, customised, pre-ordered, discounted, used, assembled, delivered, or installed.

Unless otherwise stated or required by law:

Confirmed orders may not be cancelled once processing, delivery preparation, installation preparation, customisation, or procurement has started.
Delivered, assembled, installed, used, customised, clearance, sale, or made-to-order items may not be eligible for return or exchange.
Delivery, installation, collection, handling, processing, and administrative fees may be non-refundable.
Approved returns or exchanges must be in the required condition, with all parts, accessories, and packaging where applicable.
We may reject returns or exchanges for items that are damaged, used, altered, stained, incomplete, improperly handled, or not returned within the approved period.

If an item is defective, damaged upon delivery, or materially different from what was confirmed, please notify us as soon as possible with photos, order details, and a description of the issue. We will assess the matter and may offer repair, replacement, exchange, refund, or other appropriate remedy in accordance with applicable law and our assessment.

12. Product Condition

Some products may be new, used, refurbished, rental-grade, display pieces, or pre-owned, depending on the product listing or quotation.

For rental furniture, used furniture, display items, or pre-owned items, minor signs of use, natural ageing, small marks, colour variation, material variation, or normal wear may be present and do not necessarily constitute a defect.

We will make reasonable efforts to describe the product condition where relevant.

13. Measurements, Space Planning, and Suitability

Any measurements, floor plans, recommendations, space planning suggestions, product matching, styling advice, or interior solution guidance provided by XFurniture are based on the information available to us.

You are responsible for verifying final measurements, access dimensions, building requirements, and suitability before confirming an order.

We are not responsible for issues arising from inaccurate measurements, incomplete information, unsuitable site conditions, restricted access, or changes to your space after confirmation.

14. Promotions and Discount Codes

Promotions, discount codes, bundles, packages, or special offers may be subject to additional terms, validity periods, exclusions, minimum spend, stock availability, and usage limits.

We reserve the right to modify, suspend, or withdraw promotions at any time without prior notice.

Discount codes cannot be exchanged for cash and may not be applied retrospectively unless otherwise agreed.

15. Accounts and Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and restricting access to your account.

You are responsible for all activities under your account, unless caused by our negligence or system failure.

Please notify us immediately if you suspect unauthorised access or misuse of your account.

16. Intellectual Property

All content on our website, including text, images, graphics, logos, icons, product images, layout, design, videos, copywriting, and other materials, is owned by or licensed to XFurniture, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, sell, or use our website content for commercial purposes without our prior written consent.

17. User Content

If you submit reviews, photos, videos, feedback, project images, testimonials, comments, or other content to us, you grant XFurniture a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, publish, display, and share such content for business, marketing, website, social media, portfolio, and promotional purposes, unless you inform us otherwise in writing.

You must not submit content that is unlawful, misleading, defamatory, offensive, infringing, confidential, or harmful.

18. Third-Party Links and Services

Our website may contain links to third-party websites, payment gateways, social media platforms, applications, or services.

We are not responsible for the content, privacy practices, terms, security, or availability of third-party websites or services. Your use of third-party services is subject to their own terms and policies.

19. Limitation of Liability

To the fullest extent permitted by law, XFurniture shall not be liable for indirect, incidental, special, consequential, punitive, or economic losses, including loss of profits, revenue, business, opportunity, data, goodwill, or anticipated savings.

Our total liability arising from or in connection with any order, product, rental, service, or these Terms shall be limited to the amount paid by you for the specific product or service giving rise to the claim, unless otherwise required by applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

20. Force Majeure

We are not responsible for any delay, failure, or inability to perform our obligations due to events beyond our reasonable control, including acts of God, fire, flood, haze, epidemic, pandemic, government actions, labour shortages, transport disruptions, supplier delays, system failures, power outages, building access restrictions, accidents, civil unrest, or other similar events.

21. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal data.

Please review our Privacy Policy at: https://www.xfurniture.com.sg/

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, legal requirements, or operational practices.

The updated Terms will be posted on our website with the revised effective date. Your continued use of our website or services after any changes means that you accept the updated Terms.

23. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore.

Any dispute arising out of or in connection with these Terms, our website, products, rental services, sales services, or related services shall be subject to the courts of Singapore, unless otherwise required by applicable law.

Before commencing legal proceedings, we encourage you to contact us first so that we can try to resolve the matter amicably.