Shipping policy

Delivery & Collection

XFurniture currently provides delivery, installation, maintenance, and collection services within Singapore only.

We understand how exciting it is to receive your furniture. Our goal is to make the delivery, setup, and end-of-lease collection process as smooth, efficient, and worry-free as possible.

Our Service Standards

We provide professional doorstep delivery for all confirmed orders.

For furniture items that require assembly or installation, our trained delivery team or appointed service partners will complete the necessary setup at your delivery location, unless otherwise stated in the order confirmation or product description.

Where applicable, we will also remove packaging materials for recycling after installation, helping to keep your home or business space clean and tidy.

Delivery Areas & Fees

Main Island, Singapore

XFurniture provides delivery, installation, and collection services across the main island of Singapore.

For rental orders with a rental term of 6 months or longer, delivery is free.

Rental Terms Shorter Than 6 Months

For rental terms shorter than 6 months, a fixed service fee of S$130 applies.

Remote, Restricted, or Offshore Areas

Additional fees may apply for remote, restricted-access, or offshore areas.

Our team will confirm any additional charges with you before finalizing your order.

Additional Service Fee: Stair Carrying

If stair carrying is required, an additional charge may apply based on the furniture quantity, delivery location, floor level, access conditions, and manpower required.

The stair carrying fee may be up to S$700.

Delivery Time Arrangement

Delivery and installation will be arranged based on your selected or requested service start time.

After your order is confirmed, our logistics team will contact you within 1 working day by email, phone call, or WhatsApp to arrange the detailed delivery and installation schedule.

The actual delivery time may take place within approximately 24 hours before or after the scheduled start time, depending on route planning, product availability, manpower, site access, traffic conditions, building requirements, and other operational factors.

For most deliveries, we will arrange a 4-hour delivery window.

Delivery Preparation

Before delivery, please ensure that access routes such as lifts, corridors, stairways, doorways, loading areas, and building entrances are clear and suitable for furniture delivery.

Please also ensure that the delivery address, contact number, access instructions, lift access, loading bay information, and any building or security requirements are accurate and available before the scheduled service.

If you need to reschedule your delivery, please inform us at least 24 hours in advance.

If delivery cannot be completed due to access issues, unavailable recipients, incorrect delivery information, restricted building access, narrow stairways, small lifts, unsafe site conditions, or other site-related conditions, a redelivery fee of S$80 may apply.

On-site Delivery & Installation

Our delivery team will arrive within the confirmed delivery window, deliver the furniture to your designated rooms, complete assembly or installation where applicable, and conduct a final check with you before completion.

Please inspect the delivered items and installation arrangement during the on-site handover. If there are any concerns, please inform our team immediately.

Maintenance During Rental

During the rental period, XFurniture provides free maintenance support for rented furniture under normal use.

If a rented item requires repair due to normal wear, functional issues, or non-human damage during the rental period, please contact us by email, phone, or WhatsApp. We will review the issue and arrange reasonable repair or maintenance support where applicable.

Free maintenance does not cover damage caused by misuse, negligence, improper handling, unauthorized modification, stains, water damage, fire damage, pet damage, intentional damage, loss, theft, or damage caused by third parties.

In such cases, repair, cleaning, replacement, handling, or service charges may apply.

End-of-Lease Collection

All standard delivery fees include two trips: the initial delivery and collection at the end of the lease.

For rental orders or service bookings with a scheduled end date, please contact us at least one week before the end date to arrange collection.

We can provide doorstep collection after the rental period or service appointment ends, subject to scheduling availability, site access, and confirmation by XFurniture.

The detailed collection date and time will be confirmed by email, phone call, or WhatsApp.

Collection Preparation

For collection, please ensure that the rented items are accessible, reasonably clean, and ready for removal at the agreed time.

If collection cannot be completed due to incorrect information, unavailable recipients, restricted access, unsafe site conditions, items not being ready for collection, or last-minute changes, additional waiting time, handling, collection, rescheduling, or redelivery fees may apply.